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This episode of the Building HVAC Science podcast features Greg Bokan, Customer Service Manager at TruTech Tools. Greg shares insights from his recent experience (November 13, 2024) attending the IHACI (Institute of Heating and Air Conditioning...
This episode of the Building HVAC Science podcast features Greg Bokan, Customer Service Manager at TruTech Tools. Greg shares insights from his recent experience (November 13, 2024) attending the IHACI (Institute of Heating and Air Conditioning Industries) trade show in Pasadena. The event attracted a younger crowd, including many students and instructors, offering an opportunity to showcase tools like multimeters and thermal cameras that appeal to HVACR beginners. Greg highlights the importance of engaging with emerging professionals and fostering enthusiasm in the industry.
The conversation delves into Greg’s rich personal background, including his career in sheet metal work and his time as a professional photographer. Greg reflects on the transition from traditional film to digital photography, noting how the technological shift reshaped the industry. He also discusses his passion for beekeeping and gold prospecting, sharing intriguing details about both hobbies and how they intersect with his love for physics and nature. These personal anecdotes provide a glimpse into Greg's multifaceted interests outside of his professional life.
Greg emphasizes the rewarding nature of working at TruTech Tools, where customer care and quality service are paramount. He shares practical tips for customers, such as having order numbers ready for smoother interactions. The episode concludes with a lighthearted discussion about Greg's long-standing friendship with Jim Bergmann and the possibility of future episodes featuring staff highlights to give customers a deeper connection to the TruTech team.
You can reach Greg here:
This episode was recorded in November 2024.
